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Warranty Policy

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90 Day Warranty Policy

Pixie Mood offers a 90-Day limited warranty covering manufacturing defects only. Any damages resulting from misuse, abuse or from normal wear and tear, included that caused by airlines or other carriers are not covered under our policy. Defects may i

How do I file a Warranty Claim?

The first step is to reach out to our Support Team by emailing us at [email protected] with the subject line "Warranty Claim". To better assist you, please kindly provide us with the following:. All warranty claims must be filed through the place

I lost the strap for my Pixie Mood bag. What should I do?

Please reach out to us by sending an email to [email protected] To best assist you, please include the following:. We will do our best to find a replacement for you so you can get back to loving your Pixie Mood bag!.