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Pixie Mood

Pixie Mood Support

During the holiday season you may experience some delays with the shipment of your order as our team is operating on a holiday schedule.

Please allow 3-6 business days for your order to be processed. Tracking information will be directly sent to you once your order has shipped. On average delivery times are within 1-1.5 weeks.

Our team will be back to regular operations on January 3rd 2023.

If you have any questions in regards to the status of your order please email us at support@pixiemood.com

When will my order arrive?

You can return regular-priced merchandise for a refund ($8 fee deduced) within 14 days and within 30 days for a store credit. 

Marked-down items and Style Bundles are eligible to be returned for store credit within 30 days. 

Shipping fees, if any, are non-refundable. 

Last Chance, Cass Mask and Mask Chains are final sale, they can not be returned.

What is the return policy?

You’ve come to the right place! 🎁

Shop vegan leather gifts for everyone on your list using our Valentine's Day Gift Guide.

Can’t decide which style is perfect for them? Give the gift of choice with our easy-to-redeem eGift Cards

Can you help me find the perfect gift?

This Valentine’s Day we’ve curated bundles that save you 20% on styles that are meant to be together!

Go to our Valentine's Day Gift Guide and click on the bundle that matches your (or your Valentine's) personality. 

Add both items from the bundle to your cart and receive a 20% discount applied automatically at checkout!

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