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How do I file a Warranty Claim?Updated 7 months ago

The first step is to reach out to our Support Team by emailing us at [email protected] with the subject line "Warranty Claim".

To better assist you, please kindly provide us with the following:

  • Your order number
  • A picture showing the problematic area(s)
  • A picture showing the front of the bag in full so we may accurately identify style and colorway
  • Description of the damage

All warranty claims must be filed through the place of purchase, if your product was purchased from a retailer we kindly recommend reaching out to the retailer directly as they may file a claim on your behalf.


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