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Order Inquiries

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How do I change, edit or add items to my order?

We're happy to hear you want to add to your Pixie Mood collection!. To add or change an item on your order please reach out to us at [email protected] with the following:. If you are changing an item on the existing order please clarify which sty

What types of payment do you accept?

We accept the following forms of payment on our website:. We cannot accept payment information through email or over the phone at this time.

There is an item or promotional product missing from my order

If there is an item or promotional product missing from your order please reach out to us as soon as possible by clicking the Support icon at the bottom right of the page or email us at [email protected] Please include the following:. Kindly not

The Pixie Mood product that caught my eye is currently out of stock, will it be restocked?

Our team updates the inventory on both the Canada and US/International website as frequently and quickly as possible. We always do our best to ensure everything we have is available online however often sell out of styles and colorways with each seas

How do I cancel my order?

To cancel your order, please log into your account, navigate to “Orders” and select “Send Cancel Request”. If you did not check out with a registered account, please reach out to us as soon as possible by clicking the Support icon at the bottom right

Can I get a price adjustment?

Price adjustments are permitted only when an item has been marked down on our website within a week of purchase. For price adjustments, please reach out to us by clicking the Support icon at the bottom right of the page, clicking the "Contact Us" lin