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FAQ

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How are you animal-friendly or cruelty-free?

We don’t use any animal skins or by-products to produce the bags.  We love animals and we believe fashion would be even more awesome without harming any animals. We strive to provide a cruelty-free option to those who love fashion and fun accessories

How do I contact Pixie Mood?

To reach out to Pixie Mood please click the Support icon on the bottom right of the page, select the best matching topic and complete the requested fields. Your message will be sent straight to our Support Team who will answer as quickly as possible!

What is an E-Gift Card?

Give the gift of choice and send an E-Gift Card* directly to your recipient’s inbox!. Our E-Gift Cards are not physically shipped to you. After placing the order a redemption code will be emailed to you automatically. For help on redeeming your E-Gif

The strap I purchased is not compatible with my bag, can I return it?

All strap styles are final sale, ineligible to be returned or exchanged. We always do our best to ensure you love your Pixie Mood products as much as we do. If the strap you purchased doesn't work out for you, please reach out to our Support Team by