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The strap I purchased is not compatible with my bag, can I return it?Updated 4 months ago

All strap styles are final sale, ineligible to be returned or exchanged. 

We always do our best to ensure you love your Pixie Mood products as much as we do. If the strap you purchased doesn't work out for you, please reach out to our Support Team by emailing [email protected]

Please include:

  • The order number your strap was purchased from
  • The style name you purchased this strap for
  • If you purchased the strap for a non Pixie Mood bag, please include a picture of the bag, the measurements of the current strap and the hardware on the bag


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