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I lost the strap for my Pixie Mood bag. What should I do?Updated 8 months ago

Please reach out to us by sending an email to [email protected]

To best assist you, please include the following: 

  • Your order number
  • A picture showing the entire front of the bag for style + colorway identification
  • If your strap is damaged please send a picture showing the affected area
  • Your address for delivery

We will do our best to find a replacement for you so you can get back to loving your Pixie Mood bag!


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