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Warranty Policy, Lost & Stolen ItemsUpdated 4 months ago

  • Our bags are all covered by a 90-day manufacturer's warranty from the date of receipt.

  • Damaged bags caused by fire, sanitizer, neglect, and/or abuse of usage are not covered by our warranty. 

  • If purchase was made through a retailer or 3rd party website other than PIXIE MOOD, please contact the retailer directly about their warranty policy.

  • Damage caused by freight and courier mishandling is not covered by Pixie Mood. However, we do our best to package the bags properly so they are delivered to you as safely as possible.

  • Lost packages during transit, misdelivered (delivered to the wrong address due to customer error), and stolen packages are not covered by Pixie Mood’s warranty policy. Customers may however opt to buy insurance upon their checkout for their packages or contact the shipping company to file a claim. 


To file for a warranty claim, kindly email [email protected] with the following information:

  • Order number

  • Name

  • Full photo of the bag showing the damages or video

  • Alternative email address

  • Details of the damage of the bag.

  • Any additional details you think are necessary for us to know to resolve this matter.


For any other concern/s, feel free to email us at [email protected] and one of our friendly representatives will get in touch with you within 24 hours. 

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