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Return PolicyUpdated 7 days ago

You can return regular-priced merchandise postmarked within 14 days from delivery for a refund ($8 fee deducted) and within 30 days from delivery for a store credit. 

Marked-down items and Style products may be returned within 30 days for store credit. 


Shipping charges, if any, are non-refundable. 


Last Chance items are final sale and can not be returned or exchanged.

Strap styles are final sale. 
If your strap is not compatible with the bag on your order please reach out to our Support Team directly by emailing [email protected]

For hygiene reasons, the Cass Mask and Mask Chains are final sale. 

Black Friday/Cyber Monday promotions, Boxing Week promotions and Flash Sales are final sale.

All merchandise eligible for return must be new, unused and in their original protective packaging with tags attached. Returns that do not meet these criteria will be denied and issued a store credit only.


If you received a FREE product, such as a sample or gift with your purchase, it must be included with your returns. Pixie Mood reserves the right to deduct the value of the gift from the refund owed to the customer if it is not included in the return to us.


If the purchase was made through a retailer or 3rd party website other than PIXIE MOOD, please contact the retailer directly about their return policy.

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