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Pixie Mood

Delivery to Australia, France, Germany, Hong Kong, Italy, Japan, South Korean, Taiwan, and UK All international orders will be shipped via USPS Priority International, shipping rates for international order will be calculated upon checkout starting from $40 USD. Duties &amp; Taxes&#xA0;We are only able to ship DDU (Delivered Duty Unpaid). Orders may be subject to duties and taxes upon arrival into your country based on where you live, and customers are responsible for these fees. The limits for duty-free packages are established by your local customs authorities, please check with your local customs office or website for more information. Shipping time We always do our best to ensure orders are delivered as quickly as possible!&#xA0;We are affected by courier company delays outside of our control, on average international orders may take up to 3 weeks to arrive. Please keep in mind that once a package leaves the custody of our fulfillment team it is no longer in our control. If you are experiencing any problems or delays in this shipping process please reach out to the courier company directly.

Delivery to Australia, France, Germany, Hong Kong, Italy, Japan, South Korean, Taiwan, and UK. All international orders will be shipped via USPS Priority International, shipping rates for international order will be calculated upon checkout starting

International Shipping & Duties

Orders

International Orders

How are you animal-friendly or cruelty-free?

How do I contact Pixie Mood?

What is an E-Gift Card?

The strap I purchased is not compatible with my bag, can I return it?

How do I change, edit or add items to my order?

What types of payment do you accept?

There is an item or promotional product missing from my order

The Pixie Mood product that caught my eye is currently out of stock, will it be restocked?

How do I cancel my order?

Can I get a price adjustment?

Order Inquiries

Where do you ship to?

When will my order arrive?

Is there an environmental impact from shipping?

Is the packaging used environmentally friendly?

Shipping

Where do you ship Internationally?

International Returns

Return Policy

Return Steps

Returns

Recycled Vegan Leather

Cork

Nubuck (Vegan Suede)

Masks & Chains

General Care

Product Care

What does "Invalid Postal Code" mean?

My order says "Failed Payment", was my credit card charged?

Error Messages

Where do I enter my discount code?

I placed an order online and never received a confirmation email

Technical Support

Technical Support & Errors

Warranty Policy, Lost & Stolen Items

How do I file a Warranty Claim?

I lost the strap for my Pixie Mood bag. What should I do?

Warranty Policy

Our Story

Sustainability Initiatives

Our Brand

Hardware & Lining

RFID-Blocking Technology

Manufacturing

Our Products

Share-A-Sale

Wholesale

I'm an influencer who would like to collaborate with Pixie Mood

We are a brand who would like to collaborate with Pixie Mood

Partnerships

International Shipping & DutiesUpdated a year ago