Chat with our Support Team, we're here to help!

Pixie Mood

Pixie Mood Support

Absolutely, we offer 10% off your first order when you subscribe to our email newsletter! 

To subscribe, please enter your email at the bottom of the page in the box that states "Receive 10% off!"

Where can I get a discount?

During the holiday season you may experience some delays with the shipment of your order as our team is operating on a holiday schedule.

Please allow 3-6 business days for your order to be processed. Tracking information will be directly sent to you once your order has shipped. On average delivery times are within 1-1.5 weeks.

Our team will be back to regular operations on January 3rd 2023.

If you have any questions in regards to the status of your order please email us at support@pixiemood.com

When will my order arrive?

You can return regular-priced merchandise for a refund ($8 fee deduced) within 14 days and within 30 days for a store credit. 

Marked-down items and Style Bundles are eligible to be returned for store credit within 30 days. 

Shipping fees, if any, are non-refundable. 

Last Chance, Cass Mask and Mask Chains are final sale, they can not be returned.

What is the return policy?

Pixie Mood operates climate positively meaning the carbon emissions created in our operations are not only offset, but a positive environmental impact is created! 🌿

We use 100% biodegradable corn-based packaging and EPE foam (100% recyclable) to keep your bag safe as it travels to you.

To learn more, check out our Sustainability Initiatives page here.

Get more information

FAQ

Orders

Returns

Product Care

Technical Support & Errors

Warranty Policy

Our Brand

Our Products

Partnerships